Refund policy

Last Updated: 06-15-2026

1. Scope of Application

1.1 Products Covered

This Refund & Returns Policy (the "Policy") applies to all Truly Fem products purchased directly through www.trulyfem.com. Products purchased through third-party retailers, resellers, marketplaces, or unauthorized distribution channels are not covered by this Policy and must be returned in accordance with the policies of the applicable third party.

By placing an order with Truly Fem, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1.2 Purchase Types

This Policy applies to both:

  1. One-Time Purchases (OTP): Individual purchases with no recurring billing commitment.

  2. Subscription Purchases: Recurring deliveries managed through the Customer's self-service subscription portal. The 90-Day Money-Back Guarantee described in Section 2 applies only to the first subscription order.

This Policy is intended to comply with applicable consumer protection laws in the United States, the European Union, and other jurisdictions where our Products are offered.

2. 90-Day Money-Back Guarantee

2.1 Overview

Truly Fem™ offers a 90-Day Money-Back Guarantee to provide Customers with sufficient time to evaluate the benefits of our Products and complete the recommended wellness journey.

Our Products are designed to support a gradual process that may require consistent use over time:

Phase Timeframe Description
Month 1 Remove the Blockages Focuses on addressing factors that may interfere with overall wellness and vitality.
Month 2 Reset & Rebalance Supports balance, energy, and consistency as the body adapts to daily supplementation.
Month 3 Naturally Rebuild Desire Allows the body additional time to support healthy desire, confidence, and overall well-being.


The 90-day period is intended to provide Customers with a fair opportunity to complete the recommended usage cycle before deciding whether the Product is suitable for their needs.

2.2 Eligibility Conditions

To qualify for a refund under the 90-Day Money-Back Guarantee, the following conditions must be satisfied:

  1. The guarantee applies exclusively to the Customer's first order.

  2. The refund request must be submitted within ninety (90) calendar days of the confirmed delivery date.

  3. The Product must have been purchased directly through www.trulyfem.com.

  4. The Customer must contact our Customer Support team via support@trulyfem.com.

2.3 Refund Process

Upon receiving a valid refund request:

  1. Our Customer Support team will verify the order details, delivery date, and eligibility requirements.

  2. If approved, a full refund of the Product purchase price will be issued to the original payment method.

  3. Refunds are generally processed within five (5) to ten (10) business days. Processing times may vary depending on the Customer's payment provider.

  4. Original shipping charges are non-refundable unless the Product arrived damaged, defective, or materially different from what was ordered.

2.4 No Return Required

Due to the consumable nature of our Products, Customers are generally not required to return opened, partially used, or empty containers to receive a refund under this guarantee.

We encourage Customers to use the Product for the full recommended period before requesting a refund.

2.5 Exclusions

The 90-Day Money-Back Guarantee does not apply to:

  • Second or subsequent orders;

  • Subscription renewal orders;

  • Requests submitted after the ninety (90) day period;

  • Products purchased from unauthorized sellers or third-party marketplaces;

  • Situations involving suspected fraud, abuse, or misrepresentation.

3. Subscription Management & Cancellations

3.1 Cancellation Rights

Customers enrolled in a recurring subscription may cancel, pause, skip, or modify future deliveries at any time through the self-service Customer Portal available on www.trulyfem.com.

3.2 Cancellation vs. Refund

Cancelling a subscription prevents future charges and shipments only.

Cancellation does not automatically create a refund request for previously processed or delivered orders. Refund eligibility for completed orders remains subject to this Policy.

4. One-Time Purchase Refunds

4.1 Standard Policy

One-time purchases are subject to the same 90-Day Money-Back Guarantee outlined in Section 2, provided the order qualifies as the Customer's first purchase.

4.2 Unfulfilled Orders

If an order has not yet been shipped, Customers may request cancellation and a full refund by contacting support@trulyfem.com.

Approved refunds will be issued to the original payment method within five (5) to ten (10) business days.

5. Shipping Issues & Non-Delivery

5.1 Standard Delivery Timeframe

Orders may take up to sixteen (16) calendar days from shipment to arrive under normal delivery conditions.

Customers are encouraged to monitor tracking updates and contact our support team regarding any delivery concerns.

5.2 Extended Transit

If an order remains in transit for more than sixteen (16) calendar days without confirmed delivery, the Customer may choose one of the following remedies:

  1. A full refund, including any shipping fees paid; or

  2. A replacement shipment at no additional cost.

5.3 Damaged or Defective Products

If a Product arrives damaged, defective, or significantly different from what was ordered, Customers should contact support@trulyfem.com promptly.

Truly Fem may, at its discretion, provide either:

  • A replacement shipment; or

  • A full refund, including applicable shipping costs.

This remedy applies regardless of whether the order is a first purchase.

6. Refund Requests Submitted After 90 Days

Refund requests submitted after the expiration of the 90-Day Money-Back Guarantee are generally not eligible for reimbursement.

However, Truly Fem reserves the right to review exceptional circumstances on a case-by-case basis. Any accommodation provided shall be considered an exception and shall not establish a precedent for future claims.

7. European Union & European Economic Area Consumer Rights

7.1 Right of Withdrawal

Consumers residing in the European Union or European Economic Area may be entitled to a statutory fourteen (14) day cooling-off period beginning on the date the goods are received.

7.2 Exercising the Right

To exercise this right, Customers must notify Truly Fem of their decision to withdraw by sending a clear statement to support@trulyfem.com within fourteen (14) calendar days of delivery.

7.3 Relationship to the 90-Day Guarantee

The 90-Day Money-Back Guarantee is separate from, and in addition to, any statutory rights available under applicable law.

Statutory Right (14 Days):

  • Applies to all eligible purchases.

  • Unopened Products may qualify for a full refund, including original shipping charges.

  • Opened Products may be subject to deductions reflecting diminished value where permitted by law.

90-Day Guarantee:

  • Applies only to the first order.

  • Opened and partially used Products are eligible, subject to this Policy.

7.4 Return Shipping

Where return of the Product is required under applicable law, the Customer is responsible for return shipping costs unless the Product is defective, damaged, or incorrect.

7.5 Defective Products

Nothing in this Policy limits any statutory consumer rights relating to defective or non-conforming goods under applicable EU or EEA legislation.

8. United States Consumer Rights

8.1 Consumer Protection Compliance

Truly Fem intends for this Policy to comply with applicable federal and state consumer protection laws.

8.2 Automatic Renewal & Subscription Rights

Where required by law, Customers will receive clear disclosure of:

  • Subscription pricing;

  • Billing frequency;

  • Renewal terms; and

  • Cancellation procedures.

Customers may cancel recurring subscriptions through the Customer Portal without contacting Customer Support.

8.3 California Residents

California residents may be entitled to additional rights under applicable automatic renewal laws. Truly Fem provides clear disclosure of renewal terms, cancellation procedures, and subscription management tools as required by law.

9. Chargebacks & Payment Disputes

Customers are encouraged to contact our Customer Support team before initiating a chargeback or payment dispute with their financial institution.

Chargebacks filed without first contacting Truly Fem may delay resolution and could result in temporary restrictions on the Customer's account while the matter is reviewed.

Truly Fem reserves the right to challenge chargebacks that are believed to be invalid, abusive, or filed in bad faith.

10. Contact Information

For refund requests, subscription inquiries, cancellations, or questions regarding this Policy, please contact:

Email: support@trulyfem.com

Website: www.trulyfem.com

Response Time: We aim to respond to all inquiries within one (1) to two (2) business days.

11. Policy Updates

Truly Fem reserves the right to amend, revise, or update this Policy at any time.

Any modifications become effective upon publication on our website. Customers are encouraged to review this Policy periodically.

Any change that materially reduces Customer rights will not apply retroactively to orders placed before the effective date of the amendment.

12. Governing Law & Dispute Resolution

For Customers residing in the United States, this Policy shall be governed by the laws of the applicable state in which the Company is established, without regard to conflict of law principles.

For Customers residing in the European Union or European Economic Area, nothing in this Policy shall limit any mandatory consumer protection rights available under the laws of the Customer's country of residence.

Where available, EU/EEA consumers may also submit complaints through their national consumer protection authority or the European Commission's Online Dispute Resolution platform.