Shipping policy
Last Updated: 06-15-2026
At Truly Fem, we are committed to providing a smooth, reliable, and transparent shipping experience. Please review the information below regarding our shipping procedures, delivery timelines, and shipping protection options.
SHIPPING DESTINATIONS
Current Shipping Regions
Truly Fem currently ships to customers located in:
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United States
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United Kingdom
Future Expansion
We are continually evaluating opportunities to expand our shipping coverage and may add additional countries in the future.
SHIPPING FEES
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Standard Shipping: $4.95 USD
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Free Shipping: Available on orders over $75 USD
All shipping charges are clearly displayed during checkout. No hidden fees will be added after purchase.
ORDER PROCESSING
Orders are typically processed within 1–2 business days (Monday through Friday).
Order Cut-Off Time
Orders placed before 10:00 PM CST (Central Standard Time) will begin processing on the same business day whenever possible.
Weekend Orders
Orders placed on Saturdays, Sundays, or public holidays will be processed on the next available business day.
DELIVERY TIMES
Estimated Transit Time
Most orders arrive within 8–12 business days after shipment.
Total Delivery Time
Including processing and transit time, customers should allow approximately 8–16 business days from the date of purchase to delivery.
Please note that delivery estimates are not guaranteed and may vary due to factors outside our control, including weather conditions, carrier disruptions, customs inspections, or seasonal shipping volumes.
SHIPPING PROCESS
Tracked Deliveries
All orders include Track & Trace services so you can monitor your shipment from dispatch to delivery.
Insured Shipments
All shipments are carefully packaged and include transit protection. If your order is lost or arrives damaged during shipping, please contact our support team for assistance.
Sustainable Packaging
Whenever possible, Truly Fem uses environmentally conscious packaging materials to help reduce environmental impact.
ORDER TRACKING
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Track Your Order
You may track your shipment at any time using the tracking number provided through our online tracking portal.
Need Assistance?
If you have any questions regarding your shipment status, please contact our support team:
MISSING OR INCORRECT ITEMS
If any item is missing from your order, please notify us within 7 days of delivery.
After reviewing the claim, we will work with you to provide an appropriate resolution, which may include a replacement shipment or refund where applicable.
For assistance, please contact:
SHIPPING INSURANCE
To provide additional peace of mind, Truly Fem offers optional Shipping Insurance during checkout.
Customers who purchase Shipping Insurance receive enhanced protection for eligible shipping-related issues.
COVERAGE INCLUDES
Lost Packages
If your package is confirmed lost in transit and cannot be located by the carrier, we will send a replacement order at no additional cost.
Damaged Deliveries
If your order arrives visibly damaged during transit, we will replace the affected items after reviewing the claim.
Priority Claims Handling
Shipping Insurance claims receive expedited review and priority customer support.
HOW TO FILE A CLAIM
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Purchase Shipping Insurance during checkout.
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Contact support@trulyfem.com within 7 days of delivery or expected delivery.
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Provide supporting information:
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Photos for damaged shipments; or
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Tracking details for lost shipments.
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Once approved, we will arrange a replacement shipment as quickly as possible.
EXCLUSIONS
Shipping Insurance does not cover:
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Incorrect or incomplete shipping addresses provided by the customer;
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Orders returned due to address errors;
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Packages marked as delivered by the carrier but subsequently lost, stolen, or taken by a third party;
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Delays caused by customs authorities, government agencies, or shipping carriers;
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Delivery delays resulting from force majeure events, including severe weather, natural disasters, labor disruptions, transportation interruptions, or events outside our reasonable control.
CUSTOMS, IMPORT RESTRICTIONS, AND REGULATORY DELAYS
For orders shipped to the United Kingdom, delivery may occasionally be delayed due to customs inspections, border processing, regulatory reviews, or other governmental procedures.
Truly Fem shall not be responsible for delays, detentions, seizures, refusals of entry, or non-delivery resulting from actions taken by customs authorities, border agencies, or regulatory bodies that are outside our reasonable control.
Customers are responsible for complying with applicable local laws and import requirements in their destination country.
Except where required by applicable law, Truly Fem is not obligated to provide refunds, replacements, or compensation for delays caused by customs processing, regulatory actions, or changes in import regulations after an order has been placed.
By placing an international order, you acknowledge and accept the potential risks associated with cross-border shipping.
CONTACT US
If you have any questions regarding shipping, delivery, tracking, or insurance claims, please contact us:
Truly Fem
Elite Essence LLC
1940 Broadway STE 314C
Boulder, Colorado 80302
United States
Email: support@trulyfem.com
Website: www.trulyfem.com